TRUSTED SHOPPING
Our Commitment to Your Satisfaction
At PrintNest, we stand behind the craftsmanship of every personalized gift we create. We believe that your favorite memories deserve to be preserved perfectly, which is why we’ve designed a straightforward return policy that prioritizes your peace of mind and satisfaction.
Return Eligibility
Time Frame
Contact Us within 48 hours report any damaged, defective, or incorrect product within 48 hours of delivery
(with your id and clear photos/ videos of the issue.)
Item Condition
To be eligible for a replacement or refund, the product must be received in a damaged, defective, incorrect, or significantly misprinted condition. Please provide clear photos/videos of the product and packaging as proof.
Personalized Items
Personalized items are made specifically according to the customer's photo, text, name, logo, or design. Because these products are customized, they cannot normally be returned or exchanged due to a change of mind or personal preference.
How to Start your Return
1. Initiate Request: Contact us through our Contact Us page within 48 hours of delivery. Provide your Order ID and clear photos/videos of the product and packaging.
2. Validation: Our team will review your request and verify whether the product is damaged, defective, incorrect, or has a printing/manufacturing issue.
3. Collection & Exchange: If your request is approved, we will arrange a replacement or refund, depending on the issue.
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Receiving Your Refund
Original Payment Method
Approved refunds will be issued to the original payment method used for the order. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
Processing Timeline
Once your refund is approved, we will initiate the refund process. Refund processing time may vary depending on the payment provider or bank. You will be informed once the refund has been processed.
Frequently Asked Questions
Can I return a customized product if I change my mind?
Since personalized products are made specifically for you, we do not accept returns or refunds for change of mind. However, if your product arrives damaged, defective, incorrect, or has a printing error, please contact us within 48 hours of delivery.
How long does the refund process take?
Once your refund is approved, we will initiate the refund to your original payment method. The time taken for the amount to appear in your account may very depending on your bank or payment provider.
What happens if my order is lost in transit?
If your package is confirmed lost by our carrier partner, we will either initiate a full refund or send a replacement out to you immediately at no additional cost.
Do I have to pay for return shipping?
If the return is due to a damaged, defective, incorrect, or printing-error product, PrintNest will cover the return shipping cost. For other approved returns, return shipping charges may be the customer's responsibility.